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FAQ

Below FAQ are some common concerns of our clients before purchasing the products, if you have other questions, please just send it to support@cyxus.com

How blue light is harmful to our health?

Blue light is the strongest light within the visible ray spectrum, and it has enough energy to penetrate straight through, passing the cornea and crystalline lens of the eye without being absorbed, and reaching the retina, which can cause it to deteriorate. Exposure to blue light for long periods of time can stimulate the ciliary muscle, causing the eye pupils to contract. This can cause a series of symptoms such as eye tired, eyestrain, dry eyes.Blue light exposure can also lower melatonin levels associated with deep, peaceful sleep.

Cyxus blue light blocking lens is made of aviation grade PC material. Compared with the mainstream resin lenses in the market, the PC lens is lighter, more ductile, not easy to break, impact resistant, not easy to turn yellow, certified by US FDA certification, Drop Ball Test, CE certification, SGS RoHS certification, comply with European EN14139::2010 international standards. Lens quality are guaranteed.

Cyxus blue light blocking lens are different from those coating anti blue ray or adding anti blue light pigment lens on the market.

Cyxus lens are designed using the American HEV-Adsorb Lens technology. It can absorb high-energy blue light and provide 100% UV protection. Thus, The lens can be made of a fully transparent base, without adding any pigment, while maintaining high light transmittance, the lens is less reflective, does not affect reading, and almost no color difference.

All Our products are sold in the USA, Canada, Mexico, Europe, South America, Oceania, Asia and Africa. You could order our products on Cyxus.com, Amazon(including US, CA, MX, UK, DE, FR, IT, ES, AU, JP, CN), Walmart, eBay(including US, UK, AU), Souq, Lazada(including MY, PH, SG, TH, ID), Wish, Shopee, Tmall, JD and all kinds of retail stores all over the world. Cyxus provide worry-free lifetime warranty(no man-made) and friendly customer service.

Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at Cyxus makes your life a little easier. If you are dissatisfied with your purchase from Cyxus, please contact us through support@cyxus.com or visit our Cyxus Return Policy page.

Yes. For more info you can check out our  wholesale page.

Thank you for your interest in working with us! You can send your media kit to alice@cyxus.com

Yes, if you contact us within the first 24 hours after you've placed these orders.

A full list of the countries where we ship glasses is available on the Payment Page. When you click on the Country drop-down window, you will see the list of countries.

Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.

Immediately contact our Customer Service support@cyxus.com. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.

You can track your order in different parts of our website according to its current status.

Processing: you can check its status in the “My Orders” section of your Cyxus account.

Shipped: once your order has been shipped, you will receive an e-mail from us with the tracking code and a link where to track it (www.17track.net).

You will not receive a tracking code if your order has been shipped with Royal Mail or other shipping companies that do not provide a tracking code. However, you can contact us at support@cyxus.com to send you the estimated delivery date based on the shipping data.

If you do not receive your parcel within this period of time, please do not hesitate to contact us.

If your order is shipped with Air Mail Register, its tracking information should be updated 3-7 days after its shipment. If the shipping method you selected is DHL or other express services, you should be able to track your order 2-3 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

Below are some steps and suggestions on how you can solve this issue:

  • Check if the shipping address of your order is correct.
  • Ask your neighbors, relatives or friends if they have received the parcel on your behalf.

All orders reported as "delivered" by shipping companies are considered delivered. Cyxus cannot be made liable of non-delivery in this case.

If an order contains an out-of-stock product, it will not be processed until when we receive its new stock. If your order contains several products, it will be split and the items currently available will be shipped first. We will then send you the out-of-stock items after they have been restocked.

This situation occurs when there is a mismatch between our digital stock counter and the actual stock availability of a product. The stock level in our website is constantly updated, but on some rare occasions the number of units available does not match the actual stock of a product in our warehouses. If you encounter this problem, you are eligible for a full refund or you can wait for the item to be restocked.

The working time of Cyxus is affected by the Chinese public holidays, and thus deliveries can be subject to slight delays during the Chinese New Year celebrations. We will inform all our customers about this inconvenience by publishing a reminder on our website before each major holiday.

We usually require 1-2 business days to process an order. After receiving your payment, we will do some quality tests on our products, package them, and then ship them to your address.

We can not guarantee or predict the value of the customs duties you may have to pay to receive your order. Please contact your local post office or Customs agency or visit their official help centers to inquire about the customs regulations and tariffs of your country. Orders shipped with an express mail service have a higher probability of being taxed. If you are a drop-shipper or wholesaler, please ensure that you are abiding by the tax regulations for selling our products in other countries.

Orders shipped with Standard Shipping or a free shipping method may be delivered directly to your local post office. We will inform you once it has arrived. Please use your identity document and the tracking number to collect your parcel. If you are not at home for its delivery or the package is too big for your mailbox, your parcel may return to your local post office. A notice will usually be left on your door or in your mailbox.

If you refuse to accept the goods or refuse to pay customs duties, the goods will be returned to the sender (Cyxus). When the tracking information shows "returned to sender", you may request a refund of your order. Cyxus will deduct from the refund amount all charges related to the delivery of the order to the country of destination and its return.

Below are some suggestions:

- Check the status of your order;

- If it can be tracked, calculate the number of business days between its shipment date and the current day. Business days refer to the period of time between Monday and Friday and do not include national holidays or weekends;

- Contact us at support@cyxus.com to verify the estimated delivery time of the shipping method you selected;

- If its estimated delivery time has not passed yet, please wait for some other days.

If you have not received your parcel during this period of time, you can confirm that the shipping address is correct; If there are no problems with your address, the delivery of your order may have been delayed by slow Customs,